This answer only applies to academic staff, student accounts will not encounter this particular error.
The 'Access token and user do not match' error appears due to a technical glitch with the initial set-up of academic accounts in VitalSource. It should not affect staff who first opened a VitalSource book after the 13th September 2024.
- If you see the error, it will automatically be reported to VitalSource so you don't need to do anything. Please wait 24 hours and then try again to access a book.
- If you can't wait 24 hours, or if the error persists after that length of time, please contact the Library.
