How to connect to Eduroam - Windows
Last Updated: 25.Nov.2024 Views: 203

The following information will help you troubleshoot connections to Eduroam on student personal windows devices.

 

  1. Go to your device network settings and select the network called GuestUoW
     
  2. Open a browser and try to visit any web address (or the login page at wlvcp.luns.net.uk), this will take you to the T&Cs for GuestUoW. Read and accept these.
     
  3. This network allows you to sign in using your Google account details or your Facebook sign in details. You can also use a different email address, but you will be asked to check this email account for a confirmation email.
     
  4. You will be given access to the network for 5 minutes in order to receive and access a confirmation email.  Open the email and click on the registration link. You must verify this email address using the same device you are trying to connect to the guest Wi-Fi. 

  5. In a browser, go to https://cat.eduroam.org/?idp=187
     
  6. Continue to follow the steps to download the software.
     
  7. Open the downloaded file, and when prompted, enter your student email address into this window, and your IT Account password.
     
  8. The computer will authenticate on the network, and check that you are a valid user.
     
  9. From the network list, disconnect from GuestUoW, and connect to Eduroam.
     
  10. If successful, the network will be shown as Connected, Secured.

 

Troubleshooting

 

Please ensure all Windows updates are installed before connecting to Eduroam, these can be downloaded whilst connected to the Guest Network.

Outstanding updates may be indicated by Windows Update Icon, either with a red or yellow dot depending on the update available.

 

 

Not asked for login details, then connection fails.

 

The machine may already have incorrect details saved, and these need to be removed.
 

  1. From the network menu, select Network and Internet Settings
     
  2. Click on WiFi on the left hand side.
     
  3. On the right hand side, click on Manage Known Networks
     
  4. Click on Eduroam, and then on Forget, to remove any saved details that may be incorrect.
     

Fails to connect, with known correct details

 

Your IT account may be locked. Please contact Digital Services to check, and unlock, if required.

If you are still unable to connect your device - please contact Digital Services and advise what steps you have taken and ask if they can provide any further assistance.


Digital Services can be contacted on 01902 322000 or x2000. 

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