Library Assist: Answers

Student University ID cards are designed to last the entire length of your course, new cards are not re-issued every academic year. If you have had a card before but need a replacement it will usually cost £10.

If you have never had a card, please contact the Library.

If you are a member of staff, please contact HR.

How do I get a replacement?

There are two options:

1. The Libraries at City/Harrison and Walsall can usually print one during our core opening hours. Hutchison Library at Telford does not have a card printer. "Core opening hours" refers to the Library building being open but not fully staffed, e.g. on days a Library is open until Midnight the "core" staff may only work "office hours". Please contact us before making a special journey to campus to ensure you will be able to ask for a card.

2. Alternatively, you can use Library chat to arrange for a card to be printed for you - it can then be collected from the Campus Library of your choosing or posted. Remember to provide your student number when you chat. Please note: chat is available 24/7, supported by international operators when Library staff are not in work. If you chat to one of these operators they will take your details and create a ticket for the Library staff to respond to during our next working day.

When does it cost £10?

• You've lost it
• You have chosen to upload a new photograph

When are replacements free of charge?

• You have started a new course after a gap in study - the system does not always recognise that you need a new card!

• Your name has changed; please ensure you have changed your name on e:Vision before contacting us

• You need a green researcher card instead of a blue student card

• It's faulty

Please contact the Library if you have any questions.